important information


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We’ve compiled a list of the questions we get asked the most often.

If your Off The Shelf item has not been used and is in the original packaging, we can accept a return within 14 days of receipt of the goods. You will be responsible for arranging this return unless your item arrived damaged or faulty, in which case we will arrange collection on your behalf.

The exception is for our Made to Order products, as they will have specifically been made for you. As such, these cannot be returned for a full refund although if the item arrives damaged or faulty we will arrange collection and repair.

Please make sure you include a completed copy of this form with your return.

We have three standard in house options – Heat Transfer Printing, Welded Badges, and Embroidery.

Heat transfer printing is the most versatile option. It can be used for text, checker and simplistic logos, if you provide us with a high resolution image we can test print before production. Available in Reflective Silver, Black, White, Red, Blue, Green, Yellow and Orange.

Welded Badges are reflective and work well with more complex logos, giving a professional look. We have 5 different tooling sizes. A welded badge incurs a setup origination charge per colour and has a minimum order quantity of 10.

We can offer embroidery for your logo or crest. We tend to steer away from this option as it conflicts with our wipe clean infection control efforts, however it can be done in house to specification. Logos normally incur an origination charge.

All the information you need for cleaning your micrAgard™ product can be found in our guide.

In the Key Information tab of each product you will find the dimensions displayed in centimetres in the order depth, width, height. For example:

Girl in a jacket

To try any SCRAM bag you’ll need to purchase the bag to test drive it. We don’t have enough samples to be able to send to everyone. During the pre-sale we have a very limited number of samples of the standard range bags and may be able to send a sample to you. You will need to pay for shipping both ways. Drop us a line arrange a standard range sample.

Purchase at least 1 of every SCRAM bag you think your service will use. We’ll send you the bags once we receive them. You’ll have 30 days to evaluate them. You can use them in sim, on a truck, or in your facility. Just make sure to wipe them down with chlorine or alcohol-based solution.

Make sure they’re undamaged and clean before returning them.

SCRAM bags can receive a discount after 10 bags.

For the standard range it will depend on which bag you’re purchasing. In general you’ll receive a discount after 5 bags.

Paying by check will receive a 2% discount.

Not a problem, email us and we’ll send you one. Make sure to include your name, organization, address, email, phone number, and type/quantity of the products you’d like.

Openhouse bags are constructed from micrAgard which is designed to anti-microbial, fire retardant, and environmentally friendly.  We strive to do as much as we can to ensure Infection Control is as easy as possible, and in addition to being anti-microbial to prevent cross contamination of bacteria, they also meet the CAA and EASA standards for being flame retardant if required.

micrAgard has been confirmed by independent testing to be 99.09% effective against COVID. Using micrAgard products therefor not only offers protection but also helps to prevent the spread of this disease. Wipe down with chlorine or alcohol based solution for decontamination.



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